| RightNow Named A Leader in Independent Research Firm Customer Service Management Software Evaluation |
|
| by press-release | |
| Wednesday, 13 June 2007 | |
|
{mosloadpostition releases} In evaluating RightNow’s customer service offering, available through the software-as-a-service (SaaS) deployment model, Forrester noted:
“While traditional CRM solutions are focused on internal process and procedures, RightNow’s solutions are built from a consumer’s perspective, to facilitate convenient and consistent interactions for consumers,” said Jason Mittelstaedt, vice president of marketing for RightNow. “It is significant to see that Forrester, a leading, independent research firm, has taken notice of RightNow’s consumer-centric solutions focus and approach.” RightNow Service is designed to help companies deliver a superior customer experience through multiple channels, including phone, email, chat, web and voice, while significantly reducing contact centre workloads and costs. With RightNow Service, organisations can also leverage one common self-learning knowledge repository and maximize the value of each interaction, gaining valuable customer information and taking advantage of cross- and up-sell opportunities. About RightNow Technologies RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Get stories like this delivered daily - FREE - subscribe now
|
Tags
| < Next story in category | Previous story in the category > |
|---|
