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New BMC Toolset To Cut Help Desk Costs and Reduce Downtime |
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by press-release
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Wednesday, 23 May 2007 |
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BMC Software has introduced new workflow software designed to help IT departments identify application problems and fix them before users report them, thereby saving on helpdesk costs.
{mosload position releases}BMC's Business Service Management Helps IT Operations Dramatically Reduce Downtime, Saving the Business Millions of Dollars · Reduces Downtime by 66 Percent, While Improving Service Quality· Anticipates and Fixes Problems Before They Hurt the Business· Delivers Fastest Time-to-Value for Realizing BSMSydney, May 23, 2007 – BMC Software extended its leadership in Business Service Management (BSM) with new and enhanced BSM solutions for IT Operations. A BMC customer who implemented these solutions reported a 66 per cent reduction in downtime, equating to at least $4 million per year in savings.Designed to address the biggest culprit in customer dissatisfaction and defection – inefficient and inadequate problem detection, isolation and resolution – BMC’s new, comprehensive offerings deliver unparalleled time-to-value for IT Operations in the crucial areas of infrastructure, application, capacity, and transaction management.BMC’s BSM solutions for IT Operations feature out-of-the-box integration that addresses the key priorities of service responsiveness, service quality and service cost. With BSM for IT Operations, BSM applications fit together in an event management workflow to identify IT problems; determine their priority; and tell IT operations what it needs to address and fix them – all before the end user picks up the phone to call the service desk.Why is this important? Swift problem resolution allows IT to alleviate pain before it is felt by the business or its customers.“With more than 15,000 associates across 90 countries, we needed a solution that could monitor applications worldwide while also providing visibility at a local level, ensuring everyone on the team has a comprehensive view of what they are responsible for,” said Denise Teeter, Team Lead for Monitoring and Unix Services within IT Global Operations at Diebold. “With the help of BMC's solutions, we can better equip our team members around the world to proactively manage their business activities, minimizing administration tasks, which in turn assist IT to better serve our customers.”BMC gives IT operations a single view to manage transaction, capacity, and performance management data for physical and virtual infrastructures. By identifying issues and their potential impact sooner and proactively moving to resolve them based on business criticality, BMC’s solution greatly reduces the number of service desk calls while increasing service quality.“Companies are tired of spending so much of their budget to just keep things running ‘as is’. They are looking for BSM solutions that are pre-integrated, easy to implement and provide immediate cost savings and business benefits,” said Jim Grant, senior vice president and general manager of BMC’s Enterprise Service Management business unit. “HP, IBM and CA are still offering a completely fragmented array of products that don’t resolve this critical business need. With BMC’s comprehensive BSM solutions for IT Operations, applications automatically link and work together as pre-integrated components are deployed.”BMC’s BSM solutions for IT Operations support infrastructure, application, capacity, and transaction management through a comprehensive offering of new and expanded products. These products directly integrate with BMC’s industry-leading CMDB and map to the IT Infrastructure Library® (ITIL®). The new products included in the offering are:
- BMC Transaction Management Root Cause Analysis
- BMC Performance Assurance / Performance Exception Detector
- CMDB support: BMC Performance Manager, BMC Performance Assurance
The offering also includes new releases of the following BMC solutions:
- BMC Performance Manager
- BMC Performance Assurance
- BMC Transaction Management Application Response Time
- BMC Event Manager
- BMC Service Level Management
- BMC Service Impact Manager
About BMC SoftwareBMC Software is a leading global provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended December 31, 2006, BMC revenue was approximately $1.57 billion. For more information, visit www.bmc.com.
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