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Information Technology News Austar, ATO, Vodafone pick up speech vendor awards
Information Technology News Austar, ATO, Vodafone pick up speech vendor awards | Austar, ATO, Vodafone pick up speech vendor awards |
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| by Stephen Withers | |
| Monday, 14 May 2007 | |
  
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"Best use of technology" went to Austar for its use of speech recognition for a range of services including movie order taking. The Australian Taxation Office received the Asia Pacific achievement award for a system that allows taxpayers to use natural language to order any of more than 400 publications at any time of day. "Each year, the judging panel is amazed by the calibre of the entries and the speech applications they describe," said Nuance regional director Peter Chidiac. "Selecting this year's winners was exceptionally difficult, with many outstanding entries presenting solid business cases supported by excellent results and findings." Other regional awards went to Certegy (America), Standard Bank (South Africa and Middle East), and Telia Sonera (Europe). The "best customer experience" award was presented to Vodafone Spain.{moscomment} |
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