| Consumer body slams proposed directory assistance changes |
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| by Stuart Corner | |
| Thursday, 08 March 2007 | |
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The ACMA has amended the Telecommunications Numbering Plan to allow additional services on the directory assistance number 12 23, including national and international operator-connected calls and other operator services. ACMA chairman, Chris Chapman, justified the move by saying: "These changes give phone companies the opportunity to develop innovative value-added services for their customers, while continuing to provide safeguards around the traditional free directory assistance service for fixed phone customers." Currently the 1223 number is specified for use as a shared number for directory assistance services - which means that different operators can route calls to this number from their customers to their own directory service. Telstra uses the number to enable its customer base to receive directory assistance services, which are subject to price control arrangements set by government. Telstra be required to provide, for ACMA approval, an Implementation Operation Plan to ensure that free directory assistance will remain accessible to its customers when additional, optional services are offered on 1223. Other providers will be required to notify their customers of additional charges before optional services are offered. |
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