iTWire UPDATE


	Exploring the SaaS Adoption Trend

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Technical support has emerged as a powerful strategy for retaining customers and differentiating firms from their competition in a tough economic climate.

Organisations are flexing this new revenue muscle by fine-tuning remote-support delivery. And for many, that means choosing an easily scalable hosted solution to manage and reduce costs, while providing superior support to customers.

This new BizTechReports white paper explores the software-as-a-service (SaaS) adoption trend and why companies are opting for SaaS during a period of intense budget scrutiny.

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What’s driving adoption of SaaS in today’s economy
How organisations are leveraging SaaS to differentiate from competition and retain customers
How SaaS lessens the burden on IT and offers greater ROI
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SaaS Model Gains Traction for Remote Customer Technical Support

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Today's Top Stories

iPhone now "a strategic enterprise platform" says Sybase

New York accuses Intel of antitrust violations

Dutch government launches ODF service

Hi %%First name%%,

Good Morning. Sybase has released new device management, relational database synchronisation and mobile banking applications for the iPhone that it says extend functionality for both internal employees and external end users, enabling organisations to adopt iPhone as a strategic platform.

The Dutch government has launched a web service called Officeshots.org which enables users to compare the output quality of various office suites as far as interoperability is concerned.

New York has filed an antitrust suit against Intel, alleging the chipmaker engaged in illegal conduct in its dealings with computer makers Dell, IBM and HP.

Hackintosh lovers rest easy: the removal of Atom support from Mac OS X 10.6.2 may just have been a temporary glitch. And there's news of more fixes that apply to the rest of us.

Lucent and number of partners have produced a demonstration 'connected-car-of the-future' by integrating a number of state-of-the-art communications and other technologies into a single vehicle.

As usual there are plenty of other stories in today's update and you can check out all the news on www.itwire.com.

Also don't forget to check out eXpresso.itwire.com for a free trial of our new daily print on demand newsletter, eXpresso - your daily cup of ICT!

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Information Technology News

New York accuses Intel of antitrust violations
Stephen Withers
New York has filed an antitrust suit against Intel, alleging the chipmaker engaged in illegal conduct in its dealings with computer makers Dell, IBM and HP.

Also in the news

Another Mac OS X 10.6.2 developer build: Atom support returns

iPhone now "a strategic enterprise platform" says Sybase

NettApp teams with Microsoft on bushfire info portal

Domain name auction house admits internal bidding corruption

Kerio WinRoute Firewall no longer requires Windows

Dutch government launches ODF service

Parallels Desktop 5: fastest Mac virtualisation?

App Store: 100,000 apps and counting

Telecommunications News

Meet the car of the future: an LTE-enabled smartphone on wheels
Stuart Corner
Lucent and number of partners have produced a demonstration 'connected-car-of the-future' by integrating a number of state-of-the-art communications and other technologies into a single vehicle.

Also in the news

Giesecke & Devrient secures Android phones

The wisdom of Phil Burgess, brought to you by the WSJ

1.7 million T-Mobile subscribers hit by outage

Industry News

Microsoft sacks Don Dodge, Bing has no idea
David Heath
Yesterday, Don Dodge Director of Business Development for the Emerging Business Team at Microsoft was laid off as part of 800 redundancies. Oddly, Google knows all about the event; Bing is living in the past.

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Our Blogs

What's the go with the Tassie NBN Company?
James Riley
You wouldn't call the Tasmania NBN Company the bastard child of Communications Minister Stephen Conroy and Tasmanian Premier David Bartlett. Not in polite company, anyway.

Also in the news

Technology Lifestyle News

Tekken 6 ready to fight in 2.5 million homes
Mike Bantick
NAMCO BANDAI is taking no chances with today’s release of Tekken 6. 2.5 million copies of the fighting game have been shipped to retail outlets.

Also in the news

Australian Interactive Games industry nudges $2 billion

Australian ICT News

iiNet claims it can’t block Pirate Bay
Beverley Head
Internet service provider iiNet does not have the technical capability to block access to the Pirate Bay website and doesn’t think any other ISP can either.
Also in the news

AIIA looking for consolidation partners?

Garrett launches national e-waste scheme

IT budgets, staff survive economic crisis with ANZ CIOs

Sydney developer claims ‘first’ for PayPal API implementation

Queensland resort chooses D-Link for guest Wi-Fi

Aussie mapping technology set to take on Google

Science News

Third flyby images more of unseen parts of Mercury
William Atkins
The NASA Messenger spacecraft has mapped another 6% of the surface of Mercury, leaving only the polar regions of the planet unseen by humans with the aid of spacecraft.

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