Google tightens integration between Google Apps and BlackBerries
Google has upgraded its Google Apps Connector for BlackBerry that provides integration between Gmail, Google Apps' Calendar and Address book and BlackBerry handhelds.
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items tagged with CRM

Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction

It’s a plane, it’s a bird, no it’s Superwoman in the cloud!
Written By: Peter Dinham
Section: Technology feature

Category: Virtualisation

2009-06-17 01:24:09
Salesforce.com has deployed its website development cloud solution – Force.com Sites - for the first time in Australia with Superwoman, an Australian financial services company dedicated to women.


Read More About It’S A Plane, It’S A Bird, No It’S Superwoman In The Cloud!...


NZ banks looking for competitive advantage with technology
Written By: Peter Dinham
Section: News feature

Category: Security

2009-06-16 07:44:19
New Zealand banks are increasingly using technology to implement "countercyclical" strategies to maximise competitive advantage, with the banks last year spending in excess of NZ$450 million on IT services.
 


Read More About NZ Banks Looking For Competitive Advantage With Technology...


Fujitsu, Salesforce together in the cloud with Aussie partnership
Written By: Peter Dinham
Section: Technology feature

Category: Virtualisation

2009-06-16 05:49:35
Fujitsu has teamed up with salesforce.com to provide consulting services for Salesforce’s cloud applications as well as application development and integration services on salesforce.com’s Force.com platform.
 


Read More About Fujitsu, Salesforce Together In The Cloud With Aussie Partnership...


Internode implements $4 million SaaS CRM solution
Written By: Peter Dinham
Section: Technology Industry

Category: Deals & Wheels - Contracts

2009-05-25 21:34:29
South Australian ISP, Internode, has embarked on a four-year redevelopment of its customer care systems with implementation of a SaaS CRM solution from NetSuite.


Read More About Internode Implements $4 Million SaaS CRM Solution...


SaaS CRM demand highest in Australia, New Zealand
Written By: Peter Dinham
Section: Information technology news

Category: Market News

2009-05-21 06:24:35
The SaaS CRM market is set for massive growth over the next four years in the Asia Pacific region, with demand in the Australia, New Zealand market easily the strongest, ahead of India and other countries in the region.


Read More About SaaS CRM Demand Highest In Australia, New Zealand...


Canberra institute deploys RightNow CRM
Written By: Peter Dinham
Section: Technology Industry

Category: Deals & Wheels - Contracts

2009-05-21 03:54:20
The Canberra Institute of Technology (CIT) has deployed a CRM solution from vendor, RightNow, which the institute says will enhance student support services.


Read More About Canberra Institute Deploys RightNow CRM...


No paper trails with Blackberry adoption
Written By: Peter Dinham
Section: Technology feature

Category: Server

2009-04-28 05:26:34
Paper has been consigned to the wastepaper bin with Melbourne company Tracknology migrating its entire operation to paperless trading with the adoption of a BlackBerry solution, including the use of RIM smartphones.


Read More About No Paper Trails With Blackberry Adoption...


Mobile email set to grab lion’s share of APAC mobility market
Written By: Peter Dinham
Section: Technology feature

Category: Server

2009-04-14 04:00:44

Mobile email use in the Asia pacific region is emerging as the growth market in the enterprise mobility space with a massive annual growth rate of 34% predicted over the next four years.


Read More About Mobile Email Set To Grab Lion’S Share Of APAC Mobility Market...


NetSuite and Salesforce.com cloud together
Written By: Peter Dinham
Section: Information technology news

Category: Vendors

2009-04-08 07:45:39

Business software vendor, NetSuite, has brought together its SuiteCloud application cloud with the saleforce.com cloud platform in a partnership deal announced today.


Read More About NetSuite And Salesforce.Com Cloud Together...


Tesco deploys CRM system to help customers buying tech products
Written By: Peter Dinham
Section: Technology Industry

Category: Deals & Wheels - Contracts

2009-04-05 07:07:10

UK retailer, Tesco, is to deploy a CRM solution from IT services vendor, RightNow, to help it improve the support provided to customers during their buying process.
 


Read More About Tesco Deploys CRM System To Help Customers Buying Tech Products...


CRM rush to Twitter predicted
Written By: Peter Dinham
Section: Information technology news

Category: Market News

2009-04-02 23:25:43

Social network Twitter is growing in leaps and bounds with thousands of new tweeters singing up every day, and now many large businesses have jumped on the social networking bandwagon, reportedly starting to use Twitter as a key tool in their customer service inventory.


Read More About CRM Rush To Twitter Predicted...


Switching to T-Suite difficult decision for SMBs: Ovum
Written By: Peter Dinham
Section: Telecommunications

Category: Services

2009-04-02 21:10:22

Telstra’s launch of its T-Suite retail platform aimed at SMBs has been described as a ‘carefully measured step forward on SaaS’, but one which may present small to medium sized businesses with a real dilemma.


Read More About Switching To T-Suite Difficult Decision For SMBs: Ovum...


Salesforce.com jumps on the Twitter bandwagon
Written By: Peter Dinham
Section: Technology Industry

Category: Deals & Wheels - Contracts

2009-03-23 22:01:29

Salesforce.com, the enterprise cloud computing vendor, has released a CRM solution for Twitter, enabling companies to search, monitor and join conversations taking place on Twitter directly in the service cloud.
 


Read More About Salesforce.Com Jumps On The Twitter Bandwagon...


RightNow backs cloud SLA with refund offer
Written By: Stephen Withers
Section: Technology feature

Category: Enterprise

2009-03-13 01:14:34
One of the concerns about cloud computing is reliability: will the service be there when you need it? One provider is putting its money where its mouth is.


Read More About RightNow Backs Cloud SLA With Refund Offer...


SAP delivering to iPhone, WiMo, BlackBerry
Written By: Stephen Withers
Section: Technology feature

Category: Enterprise

2009-03-12 00:11:27
SAP Business Suite will be accessible on a range of pocket-sized devices including the iPhone thanks to a partnership between SAP and Sybase.


Read More About SAP Delivering To IPhone, WiMo, BlackBerry...


RightNow releases latest version of CRM, with self-service product registration
Written By: Peter Dinham
Section: Technology feature

Category: Enterprise

2009-02-23 21:32:29

RightNow Technologies (NASDAQ: RNOW) today released the latest version of its on demand customer relationship management (CRM) solution, RightNow February '09, which includes new product registration capabilities.


Read More About RightNow Releases Latest Version Of CRM, With Self-Service Product Registration...


Australia leading the way in open source ERM and CRM software adoption
Written By: Stan Beer
Section: Information technology news

Category: Market News

2008-11-11 05:11:11
The adoption of open source Enterprise Resource Management (ERM) and Customer Relationship Management (CRM) technologies is gaining momentum in the Asia Pacific region and Australia is one of the countries leading the way, according to a new report.


Read More About Australia Leading The Way In Open Source ERM And CRM Software Adoption...


iPhone goes to work with enterprise apps
Written By: Stephen Withers
Section: Technology feature

Category: iPhone

2008-07-11 03:10:19
Most of the fuss around the iPhone 3G launch has been about the consumer market, but enterprise software companies Oracle and Salesforce.com are already delivering business applications for Apple's coveted mobile phone.


Read More About IPhone Goes To Work With Enterprise Apps...


Zoho set to open Australian office
Written By: Stuart Corner
Section: Information technology news

Category: Software

2008-05-25 06:32:40
Google Apps rival Zoho is planning to open an office in Australia and is looking for additional resellers for its suite of business applications provided online under a software-as-a-service model.


Read More About Zoho Set To Open Australian Office...


Waters role in the Pacific
Written By: Stephen Withers
Section: Technology people

Category: Appointments

2008-04-29 02:10:59
CRM and SFA specialist RightNow Technologies has appointed Brett Waters as vice president for Asia Pacific – South.


Read More About Waters Role In The Pacific...





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