items tagged with Consumers

The banking industry in the Asia Pacific region has bumped aside telecommunications companies to drive the market for mobile banking and payments, although both industries are struggling to find the right business model for satisfying revenue requirements balanced with consumer needs and expectation.

There’s real concern amongst Australian consumers who do their shopping, make payments and undertake banking transactions online that the current economic crisis has increased the risk of their identity being stolen or that they will be the target of cyber criminals.

Many Australians have apparently reacted to the current financial crisis by abandoning or limiting their use of credit and debit cards and are now using cash as a way to control their spending, according to a study by ATM manufacturer, NCR.

Hewlett Packard outstripped IBM in revenue in the fourth quarter of last year despite the global economic downturn with particularly strong demand for its products in the US market, according to the latest business benchmark study by research firm, Technology Business Research (TBR).

In the midst of doom and gloom, mobile broadband has proven to be Australia's beacon of light, with the market doubling in the past year to more than $1 billion.

UK retailer, Tesco, is to deploy a CRM solution from IT services vendor, RightNow, to help it improve the support provided to customers during their buying process.
 

Telstra is to introduce additional measures which it says will safeguard its customers from unintentional subscriptions to premium SMS services.

Telstra’s embarked on upgrades of 131 of its exchanges throughout Victoria which it says will give a further 84,000 homes and businesses across the state high speed ADSL2+ broadband services.

SMS Management & Technology (ASX: SMX) has won a multi-million dollar contract with consumer watchdog, Choice Australia, for its soon to be launched GROCERYchoice online shopping service.
 

Communications Alliance, the peak industry body for the Australian communications industry, has called for a ‘NBN Digital Vision Day’ to set the direction for Australia’s transition to the broadband environment.