items tagged with Customers
Aussie businesses lagging in social media use
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-11-17 20:07:09
Australian companies and organisations are seemingly lagging behind their US counterparts in the use of social media for engagement with customers and employees, with many Aussie organisations ‘looking and learning’, and others still not paying attention at all to the new medium.
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Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-11-17 20:07:09
Australian companies and organisations are seemingly lagging behind their US counterparts in the use of social media for engagement with customers and employees, with many Aussie organisations ‘looking and learning’, and others still not paying attention at all to the new medium.
Read More About Aussie Businesses Lagging In Social Media Use...
Queensland resort chooses D-Link for guest Wi-Fi
Written By: Stephen Withers
Section: Information technology news
Category: Internet
2009-11-04 20:44:01
The manager of a Queensland resort is "100% satisfied" with a D-Link wireless LAN installed for guest use after an unsatisfactory experience with the equipment he inherited.
Read More About Queensland Resort Chooses D-Link For Guest Wi-Fi...
Written By: Stephen Withers
Section: Information technology news
Category: Internet
2009-11-04 20:44:01
The manager of a Queensland resort is "100% satisfied" with a D-Link wireless LAN installed for guest use after an unsatisfactory experience with the equipment he inherited.
Read More About Queensland Resort Chooses D-Link For Guest Wi-Fi...
gotalk swipe at competitor Engin as new plans unveiled
Written By: Peter Dinham
Section: Telecommunications
Category: VoIP
2009-10-19 03:17:17
Trans-Tasman VOIP services provider, gotalk, has disputed what it says is competitor Engin’s claim to “have the best offer on the market”, and today launched its own “improved range” of new VOIP plans in an attempt to get customers to change service providers.
Read More About Gotalk Swipe At Competitor Engin As New Plans Unveiled...
Written By: Peter Dinham
Section: Telecommunications
Category: VoIP
2009-10-19 03:17:17
Trans-Tasman VOIP services provider, gotalk, has disputed what it says is competitor Engin’s claim to “have the best offer on the market”, and today launched its own “improved range” of new VOIP plans in an attempt to get customers to change service providers.
Read More About Gotalk Swipe At Competitor Engin As New Plans Unveiled...
Brennan cloud channel program for resellers
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-13 19:08:09
Mid-market vendor, Brennan, has launched a cloud multi-tiered channel program that it claims gives resellers a “quick and low risk alternative” to offer to their customers.
Read More About Brennan Cloud Channel Program For Resellers...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-13 19:08:09
Mid-market vendor, Brennan, has launched a cloud multi-tiered channel program that it claims gives resellers a “quick and low risk alternative” to offer to their customers.
Read More About Brennan Cloud Channel Program For Resellers...
Websense signs agreement with Alphawest
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-06 22:34:16
Web solutions provider, Websense, has signed a deal with Optus subsidiary, Alphawest, to deliver Websense hosted email and web security solutions as an on-demand service to its Australian customers.
Read More About Websense Signs Agreement With Alphawest...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-06 22:34:16
Web solutions provider, Websense, has signed a deal with Optus subsidiary, Alphawest, to deliver Websense hosted email and web security solutions as an on-demand service to its Australian customers.
Read More About Websense Signs Agreement With Alphawest...
Internode says new cable link allows data boost, lowers costs
Written By: Peter Dinham
Section: Telecommunications
Category: News
2009-10-05 19:31:42
Internode says it’s taking advantage of a reduction in data transfer costs afforded by the new fibre-optic link between Australia and the Pacific Island of Guam to boost data quotas and lower plan costs to its customers.
Read More About Internode Says New Cable Link Allows Data Boost, Lowers Costs...
Written By: Peter Dinham
Section: Telecommunications
Category: News
2009-10-05 19:31:42
Internode says it’s taking advantage of a reduction in data transfer costs afforded by the new fibre-optic link between Australia and the Pacific Island of Guam to boost data quotas and lower plan costs to its customers.
Read More About Internode Says New Cable Link Allows Data Boost, Lowers Costs...
Web analytics can boost online conversion rates
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-05 18:41:45
Companies that invest in web analytics can increase online conversion rates, but only if they can avoid drowning in the vast amount of customer data that many have to deal with, according to a new market study.
Read More About Web Analytics Can Boost Online Conversion Rates...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-05 18:41:45
Companies that invest in web analytics can increase online conversion rates, but only if they can avoid drowning in the vast amount of customer data that many have to deal with, according to a new market study.
Read More About Web Analytics Can Boost Online Conversion Rates...
Lack of technology disaster preparedness leads to business losses
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-01 10:48:04
A survey of Australian and New Zealand SMBs, and their counterparts around the world, has revealed that there is a large discrepancy between how small to medium sized businesses perceive their disaster readiness and their actual level of preparedness, with suggestions that SMBs' downtime costs their customers tens of thousands of dollars each year.
Read More About Lack Of Technology Disaster Preparedness Leads To Business Losses...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-01 10:48:04
A survey of Australian and New Zealand SMBs, and their counterparts around the world, has revealed that there is a large discrepancy between how small to medium sized businesses perceive their disaster readiness and their actual level of preparedness, with suggestions that SMBs' downtime costs their customers tens of thousands of dollars each year.
Read More About Lack Of Technology Disaster Preparedness Leads To Business Losses...
NetApp takes Suncorp to the cloud
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-10-01 02:37:13
Queensland-based national banking and financial services group, Suncorp, has consolidated its storage environment and implemented an IT as-a-service model based on a dynamic data centre concept developed by NetApp.
Read More About NetApp Takes Suncorp To The Cloud...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-10-01 02:37:13
Queensland-based national banking and financial services group, Suncorp, has consolidated its storage environment and implemented an IT as-a-service model based on a dynamic data centre concept developed by NetApp.
Read More About NetApp Takes Suncorp To The Cloud...
New player in IT recruitment business
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-09-16 23:58:40
Listed Australian IT services provider, CSG (ASX:CSV), has entered the technology recruitment market with the launch of a new recruitment business, CSG People, offering contracting and permanent IT recruitment services for its own customers.
Read More About New Player In IT Recruitment Business...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-09-16 23:58:40
Listed Australian IT services provider, CSG (ASX:CSV), has entered the technology recruitment market with the launch of a new recruitment business, CSG People, offering contracting and permanent IT recruitment services for its own customers.
Read More About New Player In IT Recruitment Business...
Optus launches new app for iPhone customers
Written By: Peter Dinham
Section: Telecommunications
Category: News
2009-09-14 00:21:16
Optus has today come out with a new application that allows its customers using an iPhone to check their billings, monitor their call and data usage, as well as accessing other services, all for free.
Read More About Optus Launches New App For IPhone Customers...
Written By: Peter Dinham
Section: Telecommunications
Category: News
2009-09-14 00:21:16
Optus has today come out with a new application that allows its customers using an iPhone to check their billings, monitor their call and data usage, as well as accessing other services, all for free.
Read More About Optus Launches New App For IPhone Customers...
Social web leads to company boycotts
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Online, offline intelligence for Officeworks
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-25 00:05:30
Office products and solutions retailer, Officeworks, is looking to get a better handle on how to engage and communicate with its customers and further build its online and offline business with its contracting of business intelligence provider, Site Intelligence, to deliver a customer analytics and BI system.
Read More About Online, Offline Intelligence For Officeworks...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-25 00:05:30
Office products and solutions retailer, Officeworks, is looking to get a better handle on how to engage and communicate with its customers and further build its online and offline business with its contracting of business intelligence provider, Site Intelligence, to deliver a customer analytics and BI system.
Read More About Online, Offline Intelligence For Officeworks...
Online crims go phishing for Australian tax refunds
Written By: Peter Dinham
Section: Information technology news
Category: Phishing
2009-08-24 04:50:59
Cyber criminals have been tricking Australian taxpayers into revealing highly sensitive, personal information – essentially stealing their identities – to get hold of their tax refunds in a new phishing scam targeting the Australian Tax Office.
Read More About Online Crims Go Phishing For Australian Tax Refunds...
Written By: Peter Dinham
Section: Information technology news
Category: Phishing
2009-08-24 04:50:59
Cyber criminals have been tricking Australian taxpayers into revealing highly sensitive, personal information – essentially stealing their identities – to get hold of their tax refunds in a new phishing scam targeting the Australian Tax Office.
Read More About Online Crims Go Phishing For Australian Tax Refunds...
RightNow cloud for online-only insurance
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Consent flaws blight comms sector, call for regulators to act
Written By: Peter Dinham
Section: Information technology news
Category: Regulatory
2009-08-23 05:14:15
Inconsistent and unsatisfactory consent requirements are prevalent in telecommunications laws and industry codes of conduct, despite consent being an essential part of contract formation, subscription services and the use of customer information in Australia’s communications industry.
Read More About Consent Flaws Blight Comms Sector, Call For Regulators To Act...
Written By: Peter Dinham
Section: Information technology news
Category: Regulatory
2009-08-23 05:14:15
Inconsistent and unsatisfactory consent requirements are prevalent in telecommunications laws and industry codes of conduct, despite consent being an essential part of contract formation, subscription services and the use of customer information in Australia’s communications industry.
Read More About Consent Flaws Blight Comms Sector, Call For Regulators To Act...
Australian companies look beyond usual customer care approach
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-23 04:37:20
Australian companies recently polled about their IT investment intentions, including their plans for looking after customers, say they are ready to “go beyond” traditional customer relationship management in their customer care services as a way of generating more revenue.
Read More About Australian Companies Look Beyond Usual Customer Care Approach...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-23 04:37:20
Australian companies recently polled about their IT investment intentions, including their plans for looking after customers, say they are ready to “go beyond” traditional customer relationship management in their customer care services as a way of generating more revenue.
Read More About Australian Companies Look Beyond Usual Customer Care Approach...
Apple still shines in customer satisfaction
Written By: Stephen Withers
Section: Information technology news
Category: Vendors
2009-08-18 18:38:02
Apple is once again the standout PC vendor in the latest American Customer Satisfaction Index (ACSI).
Read More About Apple Still Shines In Customer Satisfaction...
Written By: Stephen Withers
Section: Information technology news
Category: Vendors
2009-08-18 18:38:02
Apple is once again the standout PC vendor in the latest American Customer Satisfaction Index (ACSI).
Read More About Apple Still Shines In Customer Satisfaction...
Less cost, hassle & paper with new ‘green’ solution, says Infosys
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 23:24:23
Infosys today launched a new service for its Australian and New Zealand customers which it claims will deliver less costs, less hassle and less paper and improve a company’s green credentials.
Read More About Less Cost, Hassle & Paper With New ‘Green’ Solution, Says Infosys...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 23:24:23
Infosys today launched a new service for its Australian and New Zealand customers which it claims will deliver less costs, less hassle and less paper and improve a company’s green credentials.
Read More About Less Cost, Hassle & Paper With New ‘Green’ Solution, Says Infosys...
Internode launches online call-waiting service
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 22:26:18
With demand for broadband services plateauing, Internode has upped its efforts in customer service as it looks to maintain an edge over competitors with the launch today of a real-time, web-based call waiting service in its business departments.
Read More About Internode Launches Online Call-Waiting Service...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 22:26:18
With demand for broadband services plateauing, Internode has upped its efforts in customer service as it looks to maintain an edge over competitors with the launch today of a real-time, web-based call waiting service in its business departments.
Read More About Internode Launches Online Call-Waiting Service...
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