items tagged with Customer Service
gotalk swipe at competitor Engin as new plans unveiled
Written By: Peter Dinham
Section: Telecommunications
Category: VoIP
2009-10-19 03:17:17
Trans-Tasman VOIP services provider, gotalk, has disputed what it says is competitor Engin’s claim to “have the best offer on the market”, and today launched its own “improved range” of new VOIP plans in an attempt to get customers to change service providers.
Read More About Gotalk Swipe At Competitor Engin As New Plans Unveiled...
Written By: Peter Dinham
Section: Telecommunications
Category: VoIP
2009-10-19 03:17:17
Trans-Tasman VOIP services provider, gotalk, has disputed what it says is competitor Engin’s claim to “have the best offer on the market”, and today launched its own “improved range” of new VOIP plans in an attempt to get customers to change service providers.
Read More About Gotalk Swipe At Competitor Engin As New Plans Unveiled...
"Trying to keep my customers satisfied": the new mantra for call centres
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-18 03:39:10
With the cost of winning customers estimated to be eight times the cost of retention, you'd expect retention to be top priority for businesses regardless of the economic climate, but Dimension Data's latest global call centre study suggests it has taken the global financial crisis to get industry recognising the wisdom in Simon and Garfunkel's sixties lyrics.
Read More About "Trying To Keep My Customers Satisfied": The New Mantra For Call Centres...
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-18 03:39:10
With the cost of winning customers estimated to be eight times the cost of retention, you'd expect retention to be top priority for businesses regardless of the economic climate, but Dimension Data's latest global call centre study suggests it has taken the global financial crisis to get industry recognising the wisdom in Simon and Garfunkel's sixties lyrics.
Read More About "Trying To Keep My Customers Satisfied": The New Mantra For Call Centres...
Conroy tightens measures to protect telecoms consumers
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-15 03:03:06
Consumer protection aspects of telecoms legislation - such as the standard telephone service, the provision of payphones and the customer service guarantee will be tightened considerably under the proposed new telecommunications legislation and much greater control given to the minister and the ACMA.
Read More About Conroy Tightens Measures To Protect Telecoms Consumers...
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-15 03:03:06
Consumer protection aspects of telecoms legislation - such as the standard telephone service, the provision of payphones and the customer service guarantee will be tightened considerably under the proposed new telecommunications legislation and much greater control given to the minister and the ACMA.
Read More About Conroy Tightens Measures To Protect Telecoms Consumers...
Communications providers must communicate more, says Ovum
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-02 21:08:24
It sounds like marketing 101. If you want to keep your customers, keep them happy and keep them buying; you need to keep communicating with them, but says Ovum, that is exactly what most major telecoms services provider don't do.
Read More About Communications Providers Must Communicate More, Says Ovum...
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-09-02 21:08:24
It sounds like marketing 101. If you want to keep your customers, keep them happy and keep them buying; you need to keep communicating with them, but says Ovum, that is exactly what most major telecoms services provider don't do.
Read More About Communications Providers Must Communicate More, Says Ovum...
Social web leads to company boycotts
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Optus' interactive voice response system to be removed
Written By: David Heath
Section: Whiskey Tango Foxtrot!
Category: All things technical
2009-08-28 23:37:24
Read More About Optus' Interactive Voice Response System To Be Removed...
Written By: David Heath
Section: Whiskey Tango Foxtrot!
Category: All things technical
2009-08-28 23:37:24
Customer service automated telephone systems such as "if you want to be connected to 'sales' please say 'yes' " are the bane of everyone's lives. Optus is finally about to remove theirs.
Read More About Optus' Interactive Voice Response System To Be Removed...
RightNow cloud for online-only insurance
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Less cost, hassle & paper with new ‘green’ solution, says Infosys
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 23:24:23
Infosys today launched a new service for its Australian and New Zealand customers which it claims will deliver less costs, less hassle and less paper and improve a company’s green credentials.
Read More About Less Cost, Hassle & Paper With New ‘Green’ Solution, Says Infosys...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 23:24:23
Infosys today launched a new service for its Australian and New Zealand customers which it claims will deliver less costs, less hassle and less paper and improve a company’s green credentials.
Read More About Less Cost, Hassle & Paper With New ‘Green’ Solution, Says Infosys...
Internode launches online call-waiting service
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 22:26:18
With demand for broadband services plateauing, Internode has upped its efforts in customer service as it looks to maintain an edge over competitors with the launch today of a real-time, web-based call waiting service in its business departments.
Read More About Internode Launches Online Call-Waiting Service...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-16 22:26:18
With demand for broadband services plateauing, Internode has upped its efforts in customer service as it looks to maintain an edge over competitors with the launch today of a real-time, web-based call waiting service in its business departments.
Read More About Internode Launches Online Call-Waiting Service...
Fujitsu, Salesforce together in the cloud with Aussie partnership
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-16 05:49:35
Fujitsu has teamed up with salesforce.com to provide consulting services for Salesforce’s cloud applications as well as application development and integration services on salesforce.com’s Force.com platform.
Read More About Fujitsu, Salesforce Together In The Cloud With Aussie Partnership...
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-16 05:49:35
Fujitsu has teamed up with salesforce.com to provide consulting services for Salesforce’s cloud applications as well as application development and integration services on salesforce.com’s Force.com platform.
Read More About Fujitsu, Salesforce Together In The Cloud With Aussie Partnership...
Internode implements $4 million SaaS CRM solution
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-05-25 21:34:29
South Australian ISP, Internode, has embarked on a four-year redevelopment of its customer care systems with implementation of a SaaS CRM solution from NetSuite.
Read More About Internode Implements $4 Million SaaS CRM Solution...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-05-25 21:34:29
South Australian ISP, Internode, has embarked on a four-year redevelopment of its customer care systems with implementation of a SaaS CRM solution from NetSuite.
Read More About Internode Implements $4 Million SaaS CRM Solution...
Apple still tops for customer satisfaction
Written By: Stephen Withers
Section: Technology feature
Category: Enterprise
2009-02-18 22:20:38
Once again, Apple has come out on top in a customer satisfaction survey, leaving other big brands in the dust. The same research company also has some interesting findings about consumer purchasing plans.
Read More About Apple Still Tops For Customer Satisfaction...
Written By: Stephen Withers
Section: Technology feature
Category: Enterprise
2009-02-18 22:20:38
Once again, Apple has come out on top in a customer satisfaction survey, leaving other big brands in the dust. The same research company also has some interesting findings about consumer purchasing plans.
Read More About Apple Still Tops For Customer Satisfaction...
All it takes to lose a customer: one bad call centre experience
Written By: Stuart Corner
Section: Telecommunications
Category: Industry
2008-12-07 20:40:33
Australia's Telecommunications Industry Ombudsman, concerned at the rising tide of complaints about telcos' poor customer service last month launched a campaign to get them to lift their game, but Callcentre.Net's survey showing how poor customer service can lose them customers might get their attention rather better.
Read More About All It Takes To Lose A Customer: One Bad Call Centre Experience...
Written By: Stuart Corner
Section: Telecommunications
Category: Industry
2008-12-07 20:40:33
Australia's Telecommunications Industry Ombudsman, concerned at the rising tide of complaints about telcos' poor customer service last month launched a campaign to get them to lift their game, but Callcentre.Net's survey showing how poor customer service can lose them customers might get their attention rather better.
Read More About All It Takes To Lose A Customer: One Bad Call Centre Experience...
Nuance to buy SNAPin and transform customer service via cellphones
Written By: Stuart Corner
Section: Telecommunications
Category: Mergers & Acquisitions
2008-08-19 19:42:05
Speech recognitions specialist, Nuance Communications, has announced its intent to acquire - for $US180m in shares - privately-held SNAPin, a provider of mobile device and server self-service technology, claiming that that the combination of its and SNAPin's technologies will "transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices."
Read More About Nuance To Buy SNAPin And Transform Customer Service Via Cellphones...
Written By: Stuart Corner
Section: Telecommunications
Category: Mergers & Acquisitions
2008-08-19 19:42:05
Speech recognitions specialist, Nuance Communications, has announced its intent to acquire - for $US180m in shares - privately-held SNAPin, a provider of mobile device and server self-service technology, claiming that that the combination of its and SNAPin's technologies will "transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices."
Read More About Nuance To Buy SNAPin And Transform Customer Service Via Cellphones...
As MobileMe and Gmail go down, huge customer service differences pop up
Written By: Davey Winder
Section: Information technology news
Category: Internet
2008-08-12 05:28:38
It has not been the best 24 hours for anyone who mistakenly thought they were at the cutting edge of mobile email technology as Gmail and MobileMe both suffer service failures. However, the customer service response from Google and Apple could not have been more different...
Read More About As MobileMe And Gmail Go Down, Huge Customer Service Differences Pop Up...
Written By: Davey Winder
Section: Information technology news
Category: Internet
2008-08-12 05:28:38
It has not been the best 24 hours for anyone who mistakenly thought they were at the cutting edge of mobile email technology as Gmail and MobileMe both suffer service failures. However, the customer service response from Google and Apple could not have been more different...
Read More About As MobileMe And Gmail Go Down, Huge Customer Service Differences Pop Up...
An endangered species: the customer service operator
Written By: Stuart Corner
Section: Telecommunications
Category: Reports & Surveys
2008-08-10 19:21:04
Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are succeeding.
Read More About An Endangered Species: The Customer Service Operator...
Written By: Stuart Corner
Section: Telecommunications
Category: Reports & Surveys
2008-08-10 19:21:04
Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are succeeding.
Read More About An Endangered Species: The Customer Service Operator...
Apple gets up early and blogs to dig itself out of iPhone customer service hole
Written By: Davey Winder
Section: Technology feature
Category: iPhone
2008-07-27 07:40:45
So it seems that Apple is finally starting to listen to the numerous complaints which, to be brutally frank, have turned into something of a media feeding frenzy over the last couple of weeks. But can blogging every other day and opening stores a couple of hours early really dig Apple out of this nightmare customer service hole?
Read More About Apple Gets Up Early And Blogs To Dig Itself Out Of IPhone Customer Service Hole...
Written By: Davey Winder
Section: Technology feature
Category: iPhone
2008-07-27 07:40:45
So it seems that Apple is finally starting to listen to the numerous complaints which, to be brutally frank, have turned into something of a media feeding frenzy over the last couple of weeks. But can blogging every other day and opening stores a couple of hours early really dig Apple out of this nightmare customer service hole?
Read More About Apple Gets Up Early And Blogs To Dig Itself Out Of IPhone Customer Service Hole...
There are 17 items tagged with Customer Service. You can view all our tags in the Tag Cloud
