items tagged with CRM
Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction
InsideView, NetSuite first social intelligence app for CRM, ERP claim
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-11-11 00:04:21
InsideView and NetSuite are claiming the first social intelligence application to bring social media to both CRM and ERP with the release today of InsideView for NetSuite.
Read More About InsideView, NetSuite First Social Intelligence App For CRM, ERP Claim...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-11-11 00:04:21
InsideView and NetSuite are claiming the first social intelligence application to bring social media to both CRM and ERP with the release today of InsideView for NetSuite.
Read More About InsideView, NetSuite First Social Intelligence App For CRM, ERP Claim...
Pronto expanding North American, global business with resellers
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-13 02:22:52
Australia enterprise software vendor, Pronto Software, is looking to expand its business in the North American market with its signing of three new value-added resellers and the appointment of a senior executive to drive its development in the market, as well as globally.
Read More About Pronto Expanding North American, Global Business With Resellers...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-10-13 02:22:52
Australia enterprise software vendor, Pronto Software, is looking to expand its business in the North American market with its signing of three new value-added resellers and the appointment of a senior executive to drive its development in the market, as well as globally.
Read More About Pronto Expanding North American, Global Business With Resellers...
Cisco & Salesforce.com to offer 'contact centre in the cloud'
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-10-05 17:33:48
Salesforce.com and Cisco have teamed up to offer a 'contact centre in the cloud' for SMBs by combining Salesforce.com's hosted CRM service with Cisco's unified communications offerings.
Read More About Cisco & Salesforce.Com To Offer 'contact Centre In The Cloud'...
Written By: Stuart Corner
Section: Telecommunications
Category: ExchangeDaily
2009-10-05 17:33:48
Salesforce.com and Cisco have teamed up to offer a 'contact centre in the cloud' for SMBs by combining Salesforce.com's hosted CRM service with Cisco's unified communications offerings.
Read More About Cisco & Salesforce.Com To Offer 'contact Centre In The Cloud'...
Open Source software growing in importance
Written By: Peter Dinham
Section: Information technology news
Category: Open Source
2009-10-01 03:23:21
The increasing ease of integration and compatibility with different platforms has seen businesses in the Asia Pacific region increasingly evaluating Open Source software as a viable alternative as they continue to look for ways to reduce operational expenses.
Read More About Open Source Software Growing In Importance...
Written By: Peter Dinham
Section: Information technology news
Category: Open Source
2009-10-01 03:23:21
The increasing ease of integration and compatibility with different platforms has seen businesses in the Asia Pacific region increasingly evaluating Open Source software as a viable alternative as they continue to look for ways to reduce operational expenses.
Read More About Open Source Software Growing In Importance...
ACT! 2010 goes social
Written By: Stephen Withers
Section: Information technology news
Category: Software
2009-09-02 00:37:51
ACT! by Sage 2010 hooks into social networking services. It also sports user interface improvements.
Read More About ACT! 2010 Goes Social...
Written By: Stephen Withers
Section: Information technology news
Category: Software
2009-09-02 00:37:51
ACT! by Sage 2010 hooks into social networking services. It also sports user interface improvements.
Read More About ACT! 2010 Goes Social...
Social web leads to company boycotts
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Written By: Stephen Withers
Section: Core Dump
Category: Apple and anything else
2009-08-31 21:45:08
Online grumbling may be a more effective way of hurting an organisation that you suspected. A new survey shows that nearly a quarter of online Australians have boycotted an organisation after reading such comments.
Read More About Social Web Leads To Company Boycotts...
Broadband, smartphones drive business mobile market growth
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-30 23:01:18
Australian businesses are seemingly brushing aside the economic woes of the current downturn and increasingly spending money on mobile services - particularly mobile broadband and smartphones - with total spending in the market predicted to grow to $6.5 billion by the end of this year.
Read More About Broadband, Smartphones Drive Business Mobile Market Growth...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-30 23:01:18
Australian businesses are seemingly brushing aside the economic woes of the current downturn and increasingly spending money on mobile services - particularly mobile broadband and smartphones - with total spending in the market predicted to grow to $6.5 billion by the end of this year.
Read More About Broadband, Smartphones Drive Business Mobile Market Growth...
CRM and BI take aim at coalface retailers
Written By: Beverley Head
Section: Information technology news
Category: Market News
2009-08-24 19:30:26
Australian retailers are starting to push CRM and business intelligence tools out to the coalface, providing store managers with unprecedented levels of information about both their customers and the store’s performance.
Read More About CRM And BI Take Aim At Coalface Retailers...
Written By: Beverley Head
Section: Information technology news
Category: Market News
2009-08-24 19:30:26
Australian retailers are starting to push CRM and business intelligence tools out to the coalface, providing store managers with unprecedented levels of information about both their customers and the store’s performance.
Read More About CRM And BI Take Aim At Coalface Retailers...
RightNow cloud for online-only insurance
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-08-23 22:52:59
CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.
Read More About RightNow Cloud For Online-Only Insurance...
Australian companies look beyond usual customer care approach
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-23 04:37:20
Australian companies recently polled about their IT investment intentions, including their plans for looking after customers, say they are ready to “go beyond” traditional customer relationship management in their customer care services as a way of generating more revenue.
Read More About Australian Companies Look Beyond Usual Customer Care Approach...
Written By: Peter Dinham
Section: Information technology news
Category: Market News
2009-08-23 04:37:20
Australian companies recently polled about their IT investment intentions, including their plans for looking after customers, say they are ready to “go beyond” traditional customer relationship management in their customer care services as a way of generating more revenue.
Read More About Australian Companies Look Beyond Usual Customer Care Approach...
Home-based call centres a winner for SalesForce@Home
Written By: Stephen Withers
Section: Information technology news
Category: Enterprise
2009-08-13 02:25:58
Salmat's SalesForce@Home distributed call centre has proved a winner for the company.
Read More About Home-Based Call Centres A Winner For SalesForce@Home...
Written By: Stephen Withers
Section: Information technology news
Category: Enterprise
2009-08-13 02:25:58
Salmat's SalesForce@Home distributed call centre has proved a winner for the company.
Read More About Home-Based Call Centres A Winner For SalesForce@Home...
The corporate tweet
Written By: David Heath
Section: Information technology news
Category: Enterprise
2009-07-28 10:13:32
When the UK Government publishes a template for departmental usage strategies, you know Twitter has moved from sideline to mainstream.
Read More About The Corporate Tweet...
Written By: David Heath
Section: Information technology news
Category: Enterprise
2009-07-28 10:13:32
When the UK Government publishes a template for departmental usage strategies, you know Twitter has moved from sideline to mainstream.
Read More About The Corporate Tweet...
Panviva wins UK call centres contract
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-07-13 21:59:01
A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centres.
Read More About Panviva Wins UK Call Centres Contract...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-07-13 21:59:01
A major UK health insurer, Bupa, has selected Panviva to deploy its business process guidance (BPG) solution, SupportPoint, in its call centres.
Read More About Panviva Wins UK Call Centres Contract...
Vendor loyalty under pressure as enterprises cut costs, consolidate
Written By: Peter Dinham
Section: Information technology news
Category: Vendors
2009-07-11 20:55:37
There’s a growing trend in the Asia Pacific region for enterprises to consolidate their software portfolios as businesses continue to grapple with ways to reduce costs and complexity during tough economic times.
Read More About Vendor Loyalty Under Pressure As Enterprises Cut Costs, Consolidate...
Written By: Peter Dinham
Section: Information technology news
Category: Vendors
2009-07-11 20:55:37
There’s a growing trend in the Asia Pacific region for enterprises to consolidate their software portfolios as businesses continue to grapple with ways to reduce costs and complexity during tough economic times.
Read More About Vendor Loyalty Under Pressure As Enterprises Cut Costs, Consolidate...
Another win for Gentrack smart billing
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-07-07 00:17:15
Gentrack, has announced its second contract win in two weeks following the deployment of its billing and CRM solution with a another utility company, this time in Victoria.
Read More About Another Win For Gentrack Smart Billing...
Written By: Peter Dinham
Section: Technology Industry
Category: Deals & Wheels - Contracts
2009-07-07 00:17:15
Gentrack, has announced its second contract win in two weeks following the deployment of its billing and CRM solution with a another utility company, this time in Victoria.
Read More About Another Win For Gentrack Smart Billing...
Tapping into the Salesforce.com cloud
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-25 05:33:43
Cloud computing group, Salesforce.com has implemented its CRM solution for Australian tapware and safety equipment manufacturer, Enware.
Read More About Tapping Into The Salesforce.Com Cloud...
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-25 05:33:43
Cloud computing group, Salesforce.com has implemented its CRM solution for Australian tapware and safety equipment manufacturer, Enware.
Read More About Tapping Into The Salesforce.Com Cloud...
Salesforce.com CRM update for iPhone
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-24 03:52:36
Enterprise cloud computing company, Salesforce.com has brought out an update to its CRM mobile application which it says is aimed at taking full advantage of the new iPhone 3.0 OS software.
Read More About Salesforce.Com CRM Update For IPhone...
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-24 03:52:36
Enterprise cloud computing company, Salesforce.com has brought out an update to its CRM mobile application which it says is aimed at taking full advantage of the new iPhone 3.0 OS software.
Read More About Salesforce.Com CRM Update For IPhone...
No license payments lure, as open source on the rise!
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-21 04:13:09
The absence of upfront license payments is the main driver in open source adoption, along with the lower costs of total ownership, for companies in the European market despite lingering market concerns about the level of software support and the quality of open source software.
Read More About No License Payments Lure, As Open Source On The Rise!...
Written By: Peter Dinham
Section: Technology feature
Category: Virtualisation
2009-06-21 04:13:09
The absence of upfront license payments is the main driver in open source adoption, along with the lower costs of total ownership, for companies in the European market despite lingering market concerns about the level of software support and the quality of open source software.
Read More About No License Payments Lure, As Open Source On The Rise!...
Salesforce CRM Mobile update takes advantage of iPhone 3.0 features
Written By: Stephen Withers
Section: Technology feature
Category: Virtualisation
2009-06-18 23:57:51
An updated version of the Salesforce CRM Mobile app from Salesforce.com exploits the iPhone's newly acquired cut/copy/paste functionality and delivers several new features.
Read More About Salesforce CRM Mobile Update Takes Advantage Of IPhone 3.0 Features...
Written By: Stephen Withers
Section: Technology feature
Category: Virtualisation
2009-06-18 23:57:51
An updated version of the Salesforce CRM Mobile app from Salesforce.com exploits the iPhone's newly acquired cut/copy/paste functionality and delivers several new features.
Read More About Salesforce CRM Mobile Update Takes Advantage Of IPhone 3.0 Features...
Superwoman feels the Force(.com)
Written By: Stephen Withers
Section: Technology feature
Category: Virtualisation
2009-06-18 23:30:34
Salesforce.com has its first Australian customer with a Force.com Site: financial services company Superwoman.
Read More About Superwoman Feels The Force(.Com)...
Written By: Stephen Withers
Section: Technology feature
Category: Virtualisation
2009-06-18 23:30:34
Salesforce.com has its first Australian customer with a Force.com Site: financial services company Superwoman.
Read More About Superwoman Feels The Force(.Com)...
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