CRM
Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction
iPhone goes to work with enterprise apps
By: Stephen Withers
Most of the fuss around the iPhone 3G launch has been about the consumer market, but enterprise software companies Oracle and Salesforce.com are already delivering business applications for Apple's coveted mobile phone.
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By: Stephen Withers
Most of the fuss around the iPhone 3G launch has been about the consumer market, but enterprise software companies Oracle and Salesforce.com are already delivering business applications for Apple's coveted mobile phone.
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Zoho set to open Australian office
By: Stuart Corner
Google Apps rival Zoho is planning to open an office in Australia and is looking for additional resellers for its suite of business applications provided online under a software-as-a-service model.
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By: Stuart Corner
Google Apps rival Zoho is planning to open an office in Australia and is looking for additional resellers for its suite of business applications provided online under a software-as-a-service model.
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Waters role in the Pacific
By: Stephen Withers
CRM and SFA specialist RightNow Technologies has appointed Brett Waters as vice president for Asia Pacific – South.
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By: Stephen Withers
CRM and SFA specialist RightNow Technologies has appointed Brett Waters as vice president for Asia Pacific – South.
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FrontRange acquires Centennial
By: Stephen Withers
FrontRange Solutions, perhaps best known for its Heat and GoldMine help desk and CRM software, has acquired asset management and security specialist Centennial Software.
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By: Stephen Withers
FrontRange Solutions, perhaps best known for its Heat and GoldMine help desk and CRM software, has acquired asset management and security specialist Centennial Software.
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Turning the web into the world's largest sales database
By: Stuart Corner
Be careful what you say about yourself on publicly accessible social networking sites: because it will likely be harvested, incorporated into a customer management system and used to try and sell you something.
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By: Stuart Corner
Be careful what you say about yourself on publicly accessible social networking sites: because it will likely be harvested, incorporated into a customer management system and used to try and sell you something.
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Oracle launches CRM SaaS version with social networking features
By: Stan Beer
Oracle has announced the latest version of its SaaS CRM solution, CRM On Demand Release 15 in Australia. The new version of Oracle CRM On Demand, formerly Siebel CRM On Demand, introduces what Oracle describes as Social CRM capabilities for the Australia market, including social networking and collaboration capabilities.
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By: Stan Beer
Oracle has announced the latest version of its SaaS CRM solution, CRM On Demand Release 15 in Australia. The new version of Oracle CRM On Demand, formerly Siebel CRM On Demand, introduces what Oracle describes as Social CRM capabilities for the Australia market, including social networking and collaboration capabilities.
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Watch out Red Hat, there's someone following you
By: Sam Varghese
Red Hat has just released some remarkable results for the first US quarter. In a couple of years, it might find such achievements a mite harder to come by if the views of those who participated in a survey about open source recently are valid.
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By: Sam Varghese
Red Hat has just released some remarkable results for the first US quarter. In a couple of years, it might find such achievements a mite harder to come by if the views of those who participated in a survey about open source recently are valid.
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Soprano Design secures Telstra Integrated Messaging contract
By: lucy (no charge3)
Sydney, Australia. 27/03/2008. Leading Australian software company Soprano Design today announced that it had signed an agreement with Telstra Corporation (ASX:TLS) for the provision of Telstra’s next generation of enterprise and government messaging solution to be known as “Telstra Integrated Messaging powered by Soprano” (TIM).
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By: lucy (no charge3)
Sydney, Australia. 27/03/2008. Leading Australian software company Soprano Design today announced that it had signed an agreement with Telstra Corporation (ASX:TLS) for the provision of Telstra’s next generation of enterprise and government messaging solution to be known as “Telstra Integrated Messaging powered by Soprano” (TIM).
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The future of open source
By: David M Williams
This week, the covers were lifted on North Bridge Venture Partner’s annual Future of Open Source survey. The results present a clear picture where pundits expect open source to make huge inroads as well as where proprietary software is likely to retain dominance. Other interesting insights came up. Here’s what the future of open source looks like.
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By: David M Williams
This week, the covers were lifted on North Bridge Venture Partner’s annual Future of Open Source survey. The results present a clear picture where pundits expect open source to make huge inroads as well as where proprietary software is likely to retain dominance. Other interesting insights came up. Here’s what the future of open source looks like.
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Dell set to shake-up SME IP-PBX market with Fonality
By: Stuart Corner
Dell is set to shake-up the SME end of the IP-PBX market by offering a bundle of the Fonality IP-PBX software running on Dell hardware. Given Dell's entrenched position in the PC supply chain, the offering is being tipped to create a significant challenge to the leading incumbents.
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By: Stuart Corner
Dell is set to shake-up the SME end of the IP-PBX market by offering a bundle of the Fonality IP-PBX software running on Dell hardware. Given Dell's entrenched position in the PC supply chain, the offering is being tipped to create a significant challenge to the leading incumbents.
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No FOSS please, we’re Microsoft: checking out the .NET source code license
By: David M Williams
Since early this decade, Microsoft has been promoting their software framework, the .NET platform and its associated libraries. Now up to incarnation v3.5, Windows developers worldwide have rejoiced at the framework source code finally being made available. Yet, does this reflect any trend towards open source by the Redmond giant? How generous is the license and what does it mean?
Read More About No FOSS Please, We’Re Microsoft: Checking Out The .NET Source Code License...
By: David M Williams
Since early this decade, Microsoft has been promoting their software framework, the .NET platform and its associated libraries. Now up to incarnation v3.5, Windows developers worldwide have rejoiced at the framework source code finally being made available. Yet, does this reflect any trend towards open source by the Redmond giant? How generous is the license and what does it mean?
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Capgemini claims big gains from first Google Apps deployment
By: Stuart Corner
Capgemini, which announced in September that it would offer Google's hosted office productivity applications to enterprises, has made its first deployment, in one of its own call centres, and is claiming considerable efficiency gains.
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By: Stuart Corner
Capgemini, which announced in September that it would offer Google's hosted office productivity applications to enterprises, has made its first deployment, in one of its own call centres, and is claiming considerable efficiency gains.
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Phone developer picks up CRM shop
By: Stephen Withers
Business phone developer Fonality has acquired SugarCRM development house Insightful Solutions as part of a plan to deliver a product combining SME telephony with CRM.
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By: Stephen Withers
Business phone developer Fonality has acquired SugarCRM development house Insightful Solutions as part of a plan to deliver a product combining SME telephony with CRM.
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Sugar CRM goes on-demand with version 5.0 beta
By: Stephen Withers
A beta release of a major new version of the Sugar open source CRM application will be available this week.
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By: Stephen Withers
A beta release of a major new version of the Sugar open source CRM application will be available this week.
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Microsoft takes on Salesforce.com with SaaSy CRM
By: Stephen Withers
Salesforce.com has been practically synonymous with CRM delivered through the software as a service (SaaS) model - but now Microsoft is muscling in on the act.
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By: Stephen Withers
Salesforce.com has been practically synonymous with CRM delivered through the software as a service (SaaS) model - but now Microsoft is muscling in on the act.
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