Australia’s embattled construction sector could benefit from cloud based information systems that can be switched on and off in lockstep with individual projects – with the exception of those organisations based in remote areas like the Kimberleys.
Talisma Corporation (www.talisma.com), the market leader in Customer Interaction Management (CIM) solutions, today announced that it signed a company record 266 new customers in 2006, exceeding the new customer count of the previous five years combined.In addition to signing 63 new customers in the fourth quarter of 2006, Talisma has achieved nearly 100 percent revenue growth in the past two years.
In Australia, new wins in 2006 include BUPA Australia, ACN Australia, CSIRO, and Corporate Express.Other international companies to join Talisma’s rapidly expanding customer base include Acclaim Games, Act Soft Inc., Applied Voice and Speech Technology, Ellie Mae, Frost National Bank, Group NBT, Hilton Hotels, Lillian Vernon, National University, P&O Ferries, Vocera, and Whitepages.“Last year was very successful for Talisma because of the growing demand for CIM, but it is only a precursor of what is to come,” said Dan Vetras, President & CEO of Talisma.“The success that we’ve seen is due in part to our commitment to work with and give our customers choice, which is why we provide our solutions as either a licensed or via Software as a Service (SaaS) offering.The upcoming release of Talisma CIM 8.0 is going to be the catalyst to keep this company at the forefront of an industry where many are attempting to address the overall customer experience. Even though we’ve just had the best year in our company’s history, we’re confident that 2007 will significantly exceed our previous accomplishments.”The latest version of Talisma’s cutting edge suite, Talisma CIM 8.0, will be released early this year.It contains two new products, Talisma Voice and Talisma Campaign, empowering organisations to proactively engage customers and prospects to further enhance their experience, improve service quality, and most importantly uncover new business opportunities.Talisma CIM 8.0 also includes numerous enhancements to Talisma Chat, Email, and Knowledgebase.In 2006, Talisma released Talisma Answer, a powerful complementary product to Talisma Email that leverages innovative IBM technology to intelligently automate the creation and delivery of email responses.Talisma Answer’s release coincided with it being awarded an SSPA Innovator Award for Technology Optimization at the SSPA Services Leadership Conference.About TalismaTalisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional customer experience.Talisma’s proven products help customer service and support organizations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base.Talisma has more than 800 customers globally including Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Comcast, Daimler-Chrysler, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, VeriChip Corporation, and the U.S. Department of State.Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America.For more information, visit www.talisma.com.- # # # -
