TouchPoint Solutions Awarded Genesys Gold Partner Certification

Joseph Nchor
Friday, 27 April 2007 11:40

TouchPoint is one of the leading CTI/CRM system integrators. ( EMAILWIRE.COM, April 27, 2007 )   Edison NJ – TouchPoint Solutions, a Genesys systems integrator, today announced that it has achieved Gold Suite Certification as part of the Genesys Certified Partner Program. Genesys Telecommunications Laboratories, Inc. launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and a superior record of customer service.

TouchPoint and Genesys are helping businesses transform their contact centers into dynamic business assets that provide excellent service and high agent productivity. TouchPoint has been implementing end-to-end contact center solutions for Fortune 2000 companies over the last 8 years. TouchPoint specializes in implementing Genesys solutions (GVP, Routing, Reporting and IP solutions) and developing tools and utilities that complement Genesys products. The joint partnership will expedite ROI on Genesys and increase the speed to market. The benefit to customers is the availability of certified resources and pre-built tools that can be customized and deployed quickly to meet everyday business needs. TouchPoint provides highly-skilled resources to implement Genesys solutions and manage/maintain the Genesys Infrastructure for maximum up time. TouchPoint is Genesys-certified for implementations in North America.

“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “TouchPoint was awarded this certification for its commitment to quality service delivery and customer satisfaction.”

To qualify for Gold Certification status, a partner must meet the following criteria:

• A proven history of customer

implementations within the past two years

• High customer satisfaction – customers are surveyed

• A full lab system in place for all Genesys products certified and supported

• Extensive employee training for all Genesys products certified and supported

• Professional services methodologies and best practices in place and adhered to

• Technical support infrastructure, personnel and practices in place


About TouchPoint Solutions, Inc

TouchPoint is one of the leading CTI/CRM system integrators. One of the key factors for TouchPoint’s unrivalled success in implementing Genesys solutions is its unwavering focus on contact center solutions and its dedicated, motivated and highly skilled work force. For more information, please go to www.goTouchPoint.com or call 732 744 0440


Media Contact:

Hari Kumar,
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TouchPoint Solutions, Inc.
1941 Oak Tree Road # 104
Edison NJ 08820
www.goTouchPoint.com

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