ITWire

Unlike the other three big Australian banks the ANZ is pursuing a regional strategy, which will require a somewhat different approach to IT systems. It strategy to date has been to continue using the Hogan platform for its core banking in Australia (which has been installed, although continually upgraded, since the 1990s), and Infosys' Finacle across Asia.

Mr Smith acknowledged that; 'technology is one of the key enablers of our super regional strategy'.

'Unlike our major competitors in Australia and New Zealand, we are not a domestic bank.  

'We're building a super-regional bank.  This means we face very different issues to our domestic peers, and it needs a very different technology emphasis, one that's focused on group wide customer facing systems, and systems that deliver connectivity so that we can improve the customer experience and capture greater value from cross-border flows.  

'This is going to mean a significant change in the way priorities are set and projects are delivered.'

Mr Smith said that the bank was building the capability to allow a single super regional customer view. Where all big banks want to develop a relationship banking system that provides them with a single view of each customer, ANZ's challenge is magnified by requiring that single view across the region.

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