Amdocs has announced major new release of CES 9, its widely used customer experience product suite. Increased integration is its key selling point.
Australia’s small and medium business owners are feeling more positive about the economy as the 2013 business year ramps up, but it seems they are…
An analysis by Borland shows that a number of well-known Australian web stores failed to keep up with the amount of traffic they generated during… 
Department store David Jones chose Adobe Digital Publishing Suite as the production platform for its iOS catalogue app. Webchat increasingly effective contact centre communication channel
By Graeme Philipson
BT’s research into the latest communication channels being used by contact centres finds increasing use of webchat as a channel for advisors to talk to…
Quantum's new Scalar i6000 HD tape library stores almost 5PB in one rack, and can be expanded to more than 75PB.
The rise in service orientated purchasing along with a move toward hosted offerings will be the major trends driving the UC (unified communications) industry this…
Parallels Management allows Microsoft System Center Configuration Manager users to take control of their organisations' Macs. 
Data centre operator Digital Realty has revamped its modular design to allow additional power consumption by customer equipment. 
A new edition of EMC's Greenplum Data Computing Appliance (DCA) handles structured and unstructured data in a single appliance. 
