Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
Communications Alliance (formerly ACIF) has published a 28 page booklet to assist consumers and small businesses who are considering a VoIP service for their home or office.
Titled 'So you want a VoIP phone service?', the booklet details 'The seven steps to VoIP': Why do you want a VoIP phone service?; Things to consider; Ensuring that your broadband is up to it; Deciding on a VoIP service provider; Connecting it all up; Using your VoIP service; Customer service and your rights
Communications Alliance CEO, Anne Hurley, said the organisation had conducted extensive consultation on the needs of VoIP customers and identified lack of information as being the most significant issue. “There is no doubt that the past year has seen a huge surge of interest in VoIP but that trend has been accompanied by widespread confusion and lack of knowledge about the full implications of installing VoIP in the home or office. This customer booklet is aimed squarely at filling the void by providing objective, independent and easy-to-read information about VoIP services for consumers and small businesses.”
The booklet is available in hard copy at no cost from Communications Alliance, and can be downloaded from here. Communications Alliance also plans to make copies available to VoIP providers to pass on to prospective customers.
David Bass
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