Adrian Briscoe, general manager of Kroll Ontrack's Asia-Pacific operations told iTWire that the growing use of encryption is causing some problems when the company tries to recover data from damaged disks.
In particular, he said that WD external drives incorporate an encryption chip, so if there's a problem with the case it isn't possible to transplant the drive mechanism into another case.
That sounded like a serious matter, especially as Briscoe noted WD's big market share in Australia. So we checked with WD, and it turns out it's not quite that simple.
Encryption makes sense when sensitive data is stored on notebooks (Windows and OS X both support drive encryption), and the same goes for portable storage.
But WD officials confirmed that Briscoe was correct to the extent that if the encryption feature of a My Passport drive is activated then it is not possible to recover the data after transferring the mechanism to another My Passport enclosure.
Read more of what they had to say on page 2 - along with a warning for SSD users.