Mr Slater, who is a key speaker at Oracle Open World in San Francisco this week, has oversight of the bank’s technology and NextGen programme to replace legacy computers with the new Oracle Banking Platform which it has helped develop. The bank claims it is a third of the way through a multi-year progamme to transform infrastructure, networks, software, culture and processes in the bank.
It is also close to opening its new state of the art data centre and rolling out an internal private cloud developed by IBM which it announced earlier this year.
Speaking at Open World Mr Slater gave an indication of the daily hammering that the bank’s systems have to face. “Currently, NAB’s systems manage more than 7 million transactions a day, with total values ranging from $4 billion to $250 billion. There are more than 200 million visits to nab.com.au each year, with the number of logins to internet banking growing each day, particularly from mobile devices.”
NAB currently has 2.1 million internet banking users, and 1 million of its mobile apps have been downloaded. Each month the bank handles over 10 million mobile internet banking logins, which represents almost 40 per cent of all internet banking logins.
According to Mr Slater; “It’s important to remember current volumes are the lowest volumes banks will ever have to cope with.”
The bank expects that the new platform it is installing will last not just for the next few years – but for “decades”. Last month it announced that online subsidiary UBank had transitioned 300,000 accounts onto the new Oracle platform.
It also launched an online share trading system, Nabtrade, last month, which is built on the Oracle Banking Platform.
Despite the progress to date Mr Slater acknowledged that; “We have some way to go before we can claim victory. These transformations are costly, highly complex and they take time.”