Agile is a decade old approach to systems development and involves IT and business people working closely together on system iterations and rollouts. It's an alternative to the traditional waterfall approach of systems design.
In Australia Suncorp has been the poster child for the approach since it began rolling out the Agile approach in 2007.
While Ms Stephenson seems happy with the final result she said that; 'With hindsight we would have envisaged that Kofax would have understood Agile earlier.' But she acknowledged that the Agile-awareness of the three companies considered for the role - Kofax, EMC Captiva and IBM's Datacap - wasn't tested when Suncorp was deciding which information capture platform to select in late 2010.
Despite the dearth of Agile capability in Kofax, Suncorp went live with the system in July - only two months after being selected. Suncorp is now mid-way through a pilot in its loans processing area which takes information sourced via Kofax and feeds that into IBM's FileNet content management system and the division's work flow.
As part of the pilot Suncorp will measure how much faster the loan process can be completed thanks to the information streamlining. Suncorp hopes to go live with the system in about six weeks.