Avaya debuts 'lite' version of iPhone unified comms client

Stuart Corner
Wednesday, 16 December 2009 03:38

Business IT - Technology

Avaya has introduced a second 'lite' unified communications client application for the iPhone.

Avaya one-X Mobile Lite joins Avaya one-X Mobile - released in October 2008 - that, Avaya says, "is already the world's leading, enterprise fixed mobile communications client with 43 percent of the market, according to Frost and Sullivan."

Both Avaya one-X Mobile and the 'lite' version operate in conjunction with an Avaya IP communications system to enable mobile workers to receive business calls made to the fixed number of their office PBX either via WiFi when in the office or over the cellular network when out and about.
 
According to Avaya one-X Mobile Lite has a look and feel that is similar to the existing Avaya one-X Mobile for iPhone, albeit with a subset of key features and no need for additional servers or licenses. It provides:
- One Number - calls made to the desk phone will also ring on the iPhone. Calls made with the iPhone through the app will display the desk phone caller ID;
- Single Voice Mail – unanswered business calls are routed to the employee's corporate messaging, and employees can direct incoming calls to their business voice mail for later pickup with a push of a button;
- Easy Mobile Switcher – employees can seamlessly switch active calls from the iPhone to their desktop device and vice versa when arriving at the office or when they need to leave without interrupting the conversation;
- One Device - users can dial using Avaya one-X Mobile Lite interface for business calls and direct dial from the iPhone for personal calls, so they will not need multiple phones. The application can be turned off and on from the iPhone to give users control over personal time versus business;
- iPhone Contacts Integration – users can call contacts directly from the iPhone address book using the Avaya one-X Mobile Lite client.
 
The Avaya one-X Mobile Lite application can be downloaded by any employee with the Extension to Cellular (aka EC500) feature enabled on Avaya Aura Communication Manager in their enterprise.

The full Avaya one-X Mobile provides the Lite version's features plus visual voicemail, user-defined call handling/routing, web-based user management portal, corporate contact directory search and more. Avaya one-X Mobile is also available for more than 300 other mobile phones and devices. Both versions are free downloads.