Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
A survey of VoIP service providers by telecoms industry researcher, Telsyte, has identified a total of 43 in Australia but says many fail to comply with mandatory requirements.
The survey found that 30 percent of consumer VoIP service providers have not registered with the Telecommunications Industry Ombudsman (TIO), which is mandatory.
Only 44 percent of service providers detail cancellation conditions in their contracts as specified in the ACIF VoIP Fact Sheet. Seven service providers offer no terms and conditions information or documentation at all and the proportion of providers that explain their service guarantees has fallen by 20 percent (from 62 percent in May 2005 to 42 percent in December).
According to Telsyte managing director, Shara Evans, the results of the research suggest consumer VoIP service providers are rushing to market without properly preparing their services.
"As the VoIP market continues to grow - 23 new providers launched between May and November bringing the total number to 43 - there will be increasing pressure to gain market share," Evans said. "There needs to be closer scrutiny of providers' adherence to telecommunications regulation and industry guidelines to ensure this growth is not to the detriment of consumers."
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
How to Make Business Discovery Work for Your Business
Business Discovery takes its cues from consumer apps. Like Google, it encourages us- ers to hunt for and explore data without worrying about or even noticing the underly- ing technology. Their entire experience is working within an intuitive interface to get real-time, self-service results with only minimal training. ...more
Try an easy-to-use set of web-enabled
tools for business-class productivity services. Office 365 provides
anywhere-access to email, important documents, contacts, and calendars
on almost any device.
LATEST HEADLINES FROM YOUR IT
