Gentrack powers on with billing, customer management contract

Peter Dinham
Monday, 29 June 2009 15:53

Business IT - Technology

Western Australian power company, Horizon Power, has gone live with a new billing and customer information system from vendor Gentrack.

Gentrack said today its Velocity solution had gone live with its newest retail customer, Horizon, one month ahead of schedule and on-budget.

Horizon Power managing director, Rod Hayes, said Gentrack, working with outsourced service provider to Horizon, Serviceworks, had successfully deployed the system to manage billing, customer signup, customer care, credit and collections and market messaging.

Hayes said the project had been a “stunning success”.

“We needed a solution that enabled Horizon to deliver increasingly responsive services to our diverse customer base. And our goal has been to ensure that our service provision to these customers can be professionally engaged and remains agile. I am thrilled with the go live of our new customer information and billing system and more importantly the commencement of two very key relationships with Gentrack and Serviceworks.”

Horizon Power was established in 2006 with the disaggregation of Western Power Corporation into four separate entities. Becoming an integrated utility, Horizon Power outsourced many of its services to Western Power and Synergy as it continued its generation, procurement, distribution and retail electricity business in Western Australia.

According to Hayes, the disaggregation resulted in Horizon Power reaching an agreement with Synergy to pursue its own customer information and billing system and service providers to address its broader needs as a vertically integrated energy company.
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