Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
That's how it seems to me as I continue to receive bills from the company two months and more after I left them.
While I had the accounts with Optus, I registered for online billing. For one of these accounts, that fact never seemed to register; I always received a paper bill - and continue to do so.
I moved two mobile accounts over to a competitor two months and a bit back; Optus continued to send me emails that my bills were due. No paper bill at this stage.
Of course, once the accounts are moved over to another provider, they do not exist within the Optus system. All that one sees after logging in to the Optus system is a lot of empty space.
Which raises the fundamental question: how does one pay a bill at that stage?
(Optus' email bills, unlike those from other providers, never give you a direct link into your account or attach a PDF copy of your bill - both of which seem like sensible options. The bill just gives you a link to the main Optus site where you have to log in and then look at your bill(s)).
I called Optus to resolve the issue; tallying up the two accounts, it looked like I was owed something in the region of $A5.
After waiting on the line for the regulation 15 minutes, I finally managed to get through to an operator and, after many interruptions, explain my situation.
I promptly got a paper bill for one account soon thereafter.
A second call to headquarters and much talk resulted in a cheque arriving for the amount which was due to me. Soon after that I also received an email advising me that my latest bill (??) was due for payment. This was followed by another paper bill.
The bill was for 0.00. The paper on which it was printed must have cost a good bit more than that.
I'm not sure how this saga will end but I'll be danged if I'm going to call one of those robots at the call centre again.
David Bass
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