ITWire

Home Business IT Technology The mystery of the missing Microsoft Exchange recipients

The mystery of the missing Microsoft Exchange recipients

Get all your tech news delivered to your mail box five days a week
iTWire UPDATE - it's FREE!


Any Microsoft Exchange admin will have heard at least once a user complain that someone can't be found in the global address list (GAL.) Forcing a rebuild doesn't work. It's a mystery - but it needn't be. Here's what happened to me and how I fixed it.

Your users click the “To:” button while composing a new e-mail in Microsoft Outlook. They duly peruse the company address book but the person they’re looking for can’t be found.

They call IT to report this problem. The administrator checks but can’t find anything. The user account for this person has been set up correctly, the person has logged in and is receiving and sending e-mail successfully.

Not really knowing what else to do the admin forces Exchange to rebuild the offline address book, and then forces Outlook to download it again completely yet nothing changes.

It’s a mystery; you have recipients not showing in address lists and perhaps sometimes these people did once show in the GAL but now they have disappeared!

This is something that has happened at least once to every Exchange administrator I know, and across both Exchange 2003 and Exchange 2007.

It happened to me. Fortunately, I figured it out! Here’s my solution.

ITWIRE SERIES - CIO SUMMIT GOLD COAST

For CIOs & Senior IT Management Summit on the Gold Coast!

This event has been personally vetted by the iTWire CEO who has attended four of these conferences in the past and is an event you cannot afford to miss!

We can guarantee that this conference is of great value. Network with fellow CIOs and IT Mgrs and hear Glenn Archer CIO, Australian Government Information Management Office (AGIMO), Matt Barrie, Award-winning Entrepreneur to provide insights on Navigating Your Entrepreneurial Initiatives in a Hyper-connected New World, Stephen Tame, CIO & Head of Group Information Technology, Jetstar, Tim Thurman, CIO, Australian Securities Exchange (ASX).

LIMITED PLACES REGISTER NOW

David M Williams

joomla site stats

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. Within two years, he returned to his alma mater, the University of Newcastle, as a UNIX systems manager. This was a crucial time for UNIX at the University with the advent of the World-Wide-Web and the decline of VMS. David moved on to a brief stint in consulting, before returning to the University as IT Manager in 1998. In 2001, he joined an international software company as Asia-Pacific troubleshooter, specialising in AIX, HP/UX, Solaris and database systems. Settling down in Newcastle, David then found niche roles delivering hard-core tech to the recruitment industry and presently is the Chief Information Officer for a national resources company where he particularly specialises in mergers and acquisitions and enterprise applications.

More in this category: « Asia Pacific PC market sales slump along with the economy The offensive Microsoft anti-Linux netbook offensive »
back to top


Services

Company

Community

Connect

http://bs.serving-sys.com/BurstingPipe/adServer.bs?cn=tf&c=19&mc=imp&pli=5460041&PluID=0&ord=[2000]&rtu=-1