My Net Fone says that, because the MNFSPA2100 supports remote provisioning and dynamic, in-service software upgrades, "MyNetFone will be able to provide efficient post-sales service and support to ensure maximum availability to its customers who demand reliable phone services for their homes and businesses."
The My Net Fone announcement came on the same day as the announcement by Optus of a hosted IP telephony service for SMEs using Linksys CPE. Sugo said that, as far as My Net Fone was aware, this was pure coincidence. "We did not know about the Optus deal. We have been working on this for several months because of the customisation, testing and integration into our softswitch and support systems that was required."