ITWire

"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

Once regarded as a mere purveyor of bare metal hypervisor server virtualisation software, VMware is now attempting to stamp its credentials in the cloud computing space with the announcement of three new IT management product suites.

Turmoil at the world's largest computer company Hewlett-Packard is posing a risk to IT organisations that use its products and services and they should take steps to protect themselves, according to a global analyst.