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Sloppy password practices are placing Australian consumers at risk online according to new research which shows that people are currently more careful with their ATM or credit card PIN than they are with online passwords.  As digital wallets and smartphone based payments systems take hold however the online risk is being magnified.

New research conducted by the Centre for Internet Safety (CIS) at the University of Canberra on behalf of PayPal has found that almost half of all Australians only change their password when prompted and 62 per cent never bother.

Password proliferation is also rife. While 47 per cent of people have ten or more online accounts, 67 per cent admit to having five or fewer passwords.

Details of the survey which were released today by PayPal paint a very similar picture to that uncovered in last year’s survey,  according to CIS director Alastair MacGibbon. He said that consumer behavior had not improved in the last 12 months and there was now a really “steep hill to climb.”

In the 2011 report CIS found that while 77 per cent of Australians had more than three online passwords, three out of five people used the same password for two or more accounts.

Mr MacGibbon said that continual consumer education was required, but also recommended online service providers consider relying on more than simple passwords to allow access to online services.

“I’m not saying we need two or three factor authentication. But look for anomalous behavior so that we don’t necessarily need a digital Pearl Harbour to change behaviours,” said Mr MacGibbon.

He said that the accelerating rate of smartphone adoption and emergence of mobile payments systems such as ANZ’s goMoney or Commbank’s Kaching, plus the emergence of social media payments applications meant there needed to be much more attention paid to the selection and protection of passwords. Earlier this year the NAB said that more than $1 billion worth of transactions was now being funneled through mobile devices.

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Beverley Head

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Beverley Head is a Sydney-based freelance writer who specialises in exploring how and why technology changes everything - society, business, government, education, health. Beverley started writing about the business of technology in London in 1983 before moving to Australia in 1986. She was the technology editor of the Financial Review for almost a decade, and then became the newspaper's features editor before embarking on a freelance career, during which time she has written on a broad array of technology related topics for the Sydney Morning Herald, Age, Boss, BRW, Banking Day, Campus Review, Education Review, Insite and Government Technology Review. Beverley holds a degree in Metallurgy and the Science of Materials from Oxford University and a deep affection for things which are shaken not stirred.

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