At TM Forum Management World today, Aito Technologies, the leading provider of customer experience analytics (CEA) for communications service providers (CSP), announced that it has been selected by Clarity as part of its solution for one of the largest telecommunications groups in Asia, providing a comprehensive range of mobile communication services to a combined base of over 180 million subscribers.
Earlier this year, Clarity was awarded the contract to be the prime business partner, systems integrator and customer experience management solution provider to the Asia wide group of operators. Under this agreement, Aito CEA was selected to help the mobile operators in the group to gain a better understanding of the customer lifecycle and deliver a superior customer experience. Specifically, Aito CEA will provide cross-correlation, root cause analysis and troubleshooting capabilities.
Tony Garcia, Clarity's Chief Commercial Officer said: "The choice of Aito CEA helps us to deliver state-of-the-art customer experience management to our customer that facilitates excellent business decision making and traceable ROI measurement."
Anssi Tauriainen, CEO of Aito Technologies commented: "As Aito continues to grow rapidly we are delighted to be selected by Clarity to provide customer experience analysis capabilities to this leading operator."
The solution is already been implemented in the Managed Services division of the Group and will be delivered to the first mobile operators in the group in Malaysia. Sri Lanka, Bangladesh will follow in the coming months.
About Aito Technologies (www.aitotechnologies.com)
We change your understanding of your customers.
Aito is the leading provider of Customer Experience Analytics software that changes the way communication service providers understand their customers. Our goal is to help CSPs maximise customer experience and lifetime value by enabling improved business, operations, product, sales, marketing, and customer care performance. Our product, Aito CEA, unifies business, network, product and customer data for real-time analysis, discovery and reporting that is easy-to-use and deployed out-of-the-box in weeks, not months. Headquartered in Espoo, Finland, Aito now also has employees based in London, Moscow, Paris, Dubai and Kuala Lumpur. Aito's customers Nokia, Blyk, Elisa, TDC (TeleDenmark), Ucell (TeliaSonera), Etisalat, PT Axiata XL, Tele2, CellC, Zain, Omantel and others.