Peter Dinham
Tuesday, 09 June 2009 17:39
Business IT -
Security
Page 1 of 2
Salmat is claiming a first for the Australian life insurance and wealth management industry with deployment of its VeSecure voice biometric capability by the Australian arm of global financial services group, Aviva.
According to Salmat VeCommerce managing director
Paul Magee, Aviva will utilise the voice biometric capability of
VeSecure to “transform the way it interacts with its customers and
advisors.
“Simply by using the unique characteristics of the member’s voice, the
identity of callers to Aviva can be quickly verified and the call
routed to the most appropriate resource. Whilst enhancing the level of
customer service and convenience, this process also provides an added
layer of security and privacy to telephone enquiries and transactions.
“Providing customer service excellence whilst boosting security and
privacy is the core aim of the VeSecure application. We welcome Aviva’s
industry leadership approach which reduces the reliance on insecure
PINs and passwords.”
Frank Lombardo, group director operations at Aviva says the company has
a long history of consistent innovation dating back to the early 1990s
and is “well recognised as a market leader in the delivery of
technological solutions for our customers.”
“Voice biometrics is yet another way in which Aviva is improving the experience for both our customers and financial planners.”
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