Financial services group deploy Salmat biometric voice solution

Peter Dinham
Tuesday, 09 June 2009 16:39

Business IT - Security

Salmat is claiming a first for the Australian life insurance and wealth management industry with deployment of its VeSecure voice biometric capability by the Australian arm of global financial services group, Aviva.

According to Salmat VeCommerce managing director Paul Magee, Aviva will utilise the voice biometric capability of VeSecure to “transform the way it interacts with its customers and advisors.

“Simply by using the unique characteristics of the member’s voice, the identity of callers to Aviva can be quickly verified and the call routed to the most appropriate resource. Whilst enhancing the level of customer service and convenience, this process also provides an added layer of security and privacy to telephone enquiries and transactions.

“Providing customer service excellence whilst boosting security and privacy is the core aim of the VeSecure application. We welcome Aviva’s industry leadership approach which reduces the reliance on insecure PINs and passwords.”

Frank Lombardo, group director operations at Aviva says the company has a long history of consistent innovation dating back to the early 1990s and is “well recognised as a market leader in the delivery of technological solutions for our customers.”

“Voice biometrics is yet another way in which Aviva is improving the experience for both our customers and financial planners.”
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