Graeme Philipson

Graeme Philipson

Graeme Philipson is senior associate editor at iTWire and editor of sister publication CommsWire. He is also founder and Research Director of Connection Research, a market research and analysis firm specialising in the convergence of sustainable, digital and environmental technologies. He has been in the high tech industry for more than 30 years, most of that time as a market researcher, analyst and journalist. He was founding editor of MIS magazine, and is a former editor of Computerworld Australia. He was a research director for Gartner Asia Pacific and research manager for the Yankee Group Australia. He was a long time IT columnist in The Age and The Sydney Morning Herald, and is a recipient of the Kester Award for lifetime achievement in IT journalism.

Wednesday, 17 September 2014 14:30

Not so fast on telco complaints, says ACCAN

While the industry congratulates itself, consumer group ACCAN says much more needs to be done to improve telco customer service, particularly with data charges.

The Telecommunications Industry Ombudsman has reported a 12.4% drop in complaints over last year. Industry bodies say ‘well done, us!’

Wednesday, 17 September 2014 06:03

The Government wants to Google you

Google has released its latest global Transparency Report, covering the first six months of 2014. Unsurprisingly, government requests for data are on the rise.

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