Nespresso coffee makers dial up a good brew

Stephen Withers
Wednesday, 22 February 2012 15:29

Business IT - Networking

New Nespresso tabletop coffee machines use mobile phone technology for remote diagnosis and preventative maintenance visits.

The Nespresso Aguila isn't the sort of coffee machines many of us have on the kitchen bench, it's part of the company's pro range aimed at commercial users. And while the Zenius looks more like a home model, it too is a commercial product that may be found in hotel rooms and the like. [Warning: both product pages are Flash-heavy.]

Both models feature machine-to-machine communications developed for Nespresso by Orange Business Services that allow the coffee makers to contact Nespresso customer relationship centres for remote diagnostics and to schedule preventative maintenance visits.

"We found that Orange Business Services was the best suited operator that could cope with our global requirements and can support us in our future growth," said Marco Zancolo, head of B2B channel at Nestlé Nespresso. "It was also very important for us to have a local team and presence here in Switzerland with M2M expertise."
 
"We are very excited to support Nespresso, a company at the forefront of driving M2M innovation in its industry," said Gordon Makryllos, managing director, Orange Business Services Australasia. "Our proven expertise in implementing large complex projects and our experience in managing borderless connectivity provides a solid foundation for Nespresso's plans to implement M2M connectivity aligned to their new B2B service strategy."