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BigPond dips into customer service via Second Life
Stephen Withers
Monday, 01 September 2008 10:08
Page 2 of 2
My guess is that BigPond claims to take up more space in Second Life than any other company that exists outside of that virtual environment, but I'm not sure whether that's anything to boast about.It's a strategy that makes a lot more sense than an old-fashioned walled garden that uses technical measures to limit the sites and services customers can reach, but one that I think deserves close inspection from the perspective of market competition. Barriers are barriers, whether they are technological or financial.
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