According to Adrian Bennett, the Information and Technology manager at the RFDS Western Operations division, the times to assess a patient’s needs and then reach the remote location have been reduced from five-and-a-half hours down to two-and-a-half hours.
Bennett says SAS has helped break down the process into different stages and look at how all the data points relate to identify where time improvements could be made.
“We were able to look at all the factors that impact on efficiency at each stage and by optimising our crew shift allocations, we were able to reduce tasking time from five-and-a-half hours down to two-and-a-half hours for 90% of priority 2 patients.”
In addition to incident response times, Bennett says SAS is being applied generally within RFDS Western Operations.
“SAS has allowed us to gain a better understanding of our data. It enables us to make more evidence-based decisions on major questions such as where our investment is needed most for different types of equipment, the time and frequency patterns of incidents, and the changing demographics of our patients.”
David Bowie, Managing Director of SAS Australia and New Zealand, said, “What RFDS has been able to achieve with their small team is inspiring, and I’m proud that SAS been a contributor in helping them improve healthcare and emergency services for Australians in remote locations.”